Refund Policy

This Refund Policy explains how Curb Critter handles refund requests for Bin Valet, Bin Cleaning, and Valet + Clean Bundle services. It should be read together with Sections 6 and 7 of our Terms & Conditions. If this page conflicts with the Terms & Conditions, the Terms & Conditions control.

Bin Valet

Bin Valet charges are earned as scheduled visits are performed. We do not refund charges for visits that have already been completed.

If a scheduled visit could not be completed because access was blocked or unavailable, the visit is treated as an attempted service and is not refundable, as described in our Terms & Conditions.

Bin Cleaning and the Valet + Clean Bundle

The cleaning portion of a Bin Cleaning plan or Bundle is non-refundable once the cleaning for that billing period has been completed.

If the cleaning for the current billing period has not yet been completed, Curb Critter may, at its discretion, refund or waive the unearned cleaning charge. Applicable law may provide additional rights.

Early-cancellation fee for monthly cleaning plans

If you cancel a monthly Bin Cleaning plan or monthly Valet + Clean Bundle before completing three (3) cleanings, a $40 early-cancellation fee per property applies. The fee reflects the fixed mobilization and route-setup cost of starting cleaning service.

This early-cancellation fee does not apply to quarterly plans.

How to request a refund

To ask us to review a refund request, email hello@curbcritter.com or call (941) 444-6744. Please provide the email address associated with your account so we can verify your identity and locate the relevant service records.

We will respond within five (5) business days. If a refund is approved, it will be credited to the original payment method through Stripe. The time it takes for a credit to appear may depend on your card issuer or financial institution.

Nothing in this Refund Policy limits refund rights required by applicable law.