Terms & Conditions

1. Acceptance of These Terms

These Terms of Service, together with our Privacy Policy and any order or plan details presented to you at sign-up (collectively, the “Terms”), form a binding agreement between you (“Customer,” “you,” or “your”) and Curb Critter LLC, a Florida limited liability company (“Curb Critter,” “we,” “us,” or “our”). By creating an account, purchasing a plan, or using our website or services, you agree to these Terms. If you do not agree, do not sign up for or use the Services. You must be at least 18 years old and have legal authority to enter this agreement.

2. Description of Services

Curb Critter provides the following residential subscription services within our active service area (currently Sarasota County and Manatee County, Florida):

• Bin Valet: rolling your trash and/or recycling bins to the curb ahead of your municipality’s scheduled collection and returning the emptied bins afterward on each scheduled collection day.
• Bin Cleaning: sanitizing and deodorizing your bins, performed once per billing period, as a distinct add-on service.
• Valet + Clean Bundle: Bin Valet and Bin Cleaning together, billed as a single combined plan.

Curb Critter does not remove household trash, collect loose bags outside a bin, or act as a waste hauler. Plans include up to two (2) bins; additional bins are billed at the rate shown at sign-up.

3. Plans, Pricing & Payment

Current plan prices are shown below. All prices are per month. Quarterly plans are billed once every three (3) months at three times the listed monthly rate.

A one-time Bin Valet visit is $15 for up to two (2) bins, as shown at checkout. Any other one-time-service charges will be disclosed before purchase. Subscription plans include up to two (2) bins; additional bins are charged at the rate shown above or at checkout, as applicable.

You authorize Curb Critter to charge your payment method through Stripe, Inc. on the schedule for your selected plan. Curb Critter does not store your full card number.

Your starting price does not automatically expire. The subscription price in effect when you enroll will remain your price unless it changes under the price-change process below. If you enroll at a promotional price, that price will not increase merely because the promotion later ends or Curb Critter offers different prices to new customers.

Curb Critter may introduce new prices or promotions at any time for new customers. Those prices and promotions do not change the price of an existing customer’s continuous subscription.

Curb Critter may increase the price of an existing subscription no more than once in any six (6) month period. We will email you at least thirty (30) days before an increase takes effect. The notice will state your current price, the new price, and the date the new price will take effect. The new price will apply no earlier than your next renewal after that date. You may cancel before the increase takes effect without an early-cancellation fee and without further charges after your current paid period ends. Cancellation will not shorten or refund the current paid period except where required by law.

Changes to fuel, labor, operating costs, and economic conditions may be among the factors Curb Critter considers when setting prices. These factors do not automatically change your price; any increase will be made only as described in this Section.

4. Referral Trial

Curb Critter does not offer a general trial. Customers who sign up using an eligible referral link may receive a fourteen (14)-day trial for that signup:

• Bin Valet service begins when you enroll.
• Bin Cleaning service does not begin until after your first paid subscription charge.
• You must provide a payment method at signup, but Curb Critter will not charge the subscription price during the trial.
• Unless you cancel before the trial ends, the trial automatically converts to a paid subscription at the price disclosed at signup on the first day after the fourteen (14)-day trial. We will send a reminder before the trial converts.

Completed Bin Valet visits during the trial are not free. If you cancel during the trial, you will be charged $15 for each Bin Valet visit already completed. The trial delays the start of subscription billing; it does not make completed Bin Valet services free. Any such charge will be made to the payment method you provided at signup.

This $15-per-visit charge will be disclosed on the signup page wherever the referral trial is offered.

5. Recurring Billing & Automatic Renewal

Curb Critter plans are subscriptions that automatically renew until you cancel. Before you submit payment, we clearly disclose: (a) that the plan auto-recurs; (b) the recurring price; (c) the billing period; (d) how to cancel; and (e) when cancellation takes effect.

• Month-to-month plans renew and are billed automatically every month.
• Quarterly plans renew and are billed automatically every three (3) months.

6. Cancellation

You may cancel at any time through your account portal or by emailing hello@curbcritter.com. Cancellation takes effect at the end of your current paid billing period. We do not require you to call to cancel.

• Bin Valet has no cancellation fee once a referral trial has converted to a paid plan. If you cancel during a referral trial, the per-visit charge described in Section 4 applies.
• Bin Cleaning on a monthly plan, including the cleaning portion of a monthly Bundle, is subject to the early-cancellation fee described in Section 7. Quarterly plans are not subject to that fee.
• Cancellation before renewal date: plan will not renew; service continues through the end of the paid period.
• Cancellation mid-period: you are not charged again after the current period ends; the current period is not shortened or refunded.
• Pausing: contact us if you need a temporary pause — pause options may be available and are not treated as a cancellation.

7. Refunds

Because Curb Critter delivers a physical, labor-based service on a recurring schedule:

• Bin Valet: charges are earned as valet visits are performed across the billing period. If you cancel mid-period, service already performed is not refunded; we do not charge again after the period ends.
• Bin Cleaning, including the cleaning portion of the Bundle: performed once per billing period. If your cleaning for the current period has already been completed when you cancel, that charge is fully earned and non-refundable. If cleaning has not yet been performed, we may, at our discretion, refund or waive the unearned cleaning charge. If you cancel your Bin Cleaning plan or Bundle before completing 3 cleanings, a $40 per-property early-cancellation fee also applies, in addition to any charge for cleaning already performed. This fee reflects the fixed mobilization and route-setup cost of starting cleaning service and is disclosed here and at checkout. This fee does not apply to quarterly plans, which are paid three months in advance and so already cover that start-up cost.

Nothing in these Terms limits refund rights required by applicable law. Our Refund Policy explains how we handle refund requests in practice. If that page conflicts with these Terms, these Terms control.

8. Property Access & Customer Responsibilities

You authorize Curb Critter and its Service Providers to access your property as needed to provide the Services. You are responsible for:

• Keeping gates, side-yard access, and bin storage areas unlocked, unobstructed, and safe on your scheduled service day(s).
• Restraining pets during scheduled service windows.
• Ensuring bins are in working condition and free of hazardous materials.
• Providing accurate address, gate code, and access instructions, and promptly updating us if they change.

If we cannot safely access your property on a scheduled day, that visit is treated as attempted service and is not refunded.

9. Independent Service Providers

Bin Valet services are performed by Curb Critter directly and/or by independent zone partners who are independent contractors, not employees or agents of Curb Critter. Bin Cleaning is performed by Curb Critter and/or independent third-party cleaning vendors. References to “we” performing a service include performance through these independent Service Providers under our brand and service standards.

10. Bin Condition, Damage & Limitation of Liability

Curb Critter does not own, maintain, or warranty your bins. Bins may be owned by you or by your municipality or county. You are responsible for arranging repairs or replacement through the applicable local waste hauler, municipality, county, or other bin owner.

Our Service Providers may document the visible condition of bins while performing service. If they observe visible damage, such as a broken lid, cracked bin body, or wheel problem, they may leave a written or in-app note for the property owner. These notes are provided to report observed conditions; Curb Critter does not promise to repair or replace bins.

To the fullest extent permitted by law, Curb Critter and its Service Providers are not responsible for pre-existing bin conditions, damage to bins, or damage to personal property left in areas used to access or move the bins, except to the extent the damage is caused by the negligence or willful misconduct of Curb Critter or its Service Providers.

Please report an incident promptly to hello@curbcritter.com so we can review it against available service records and condition notes. There is no claim-reporting deadline that automatically waives a claim.

To the fullest extent permitted by law, Curb Critter’s total liability for a claim is limited to the amount you paid for the specific service giving rise to that claim. Curb Critter is not liable for indirect, incidental, consequential, special, or punitive damages. Nothing in these Terms excludes or limits liability to the extent that applicable law does not permit it to be excluded or limited, including liability to the extent caused by negligence or willful misconduct.

THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT AS EXPRESSLY STATED IN THESE TERMS, CURB CRITTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to indemnify and hold Curb Critter, its owners, employees, and Service Providers harmless from any third-party claim arising from your breach of these Terms, your violation of law, or your provision of false or unauthorized property-access information, except to the extent caused by our own negligence or misconduct.

12. Weather, Access Failures & Force Majeure

We are not liable for delays or missed visits caused by severe weather, natural disaster, government or waste-hauler schedule changes, denied or unsafe property access, or other events reasonably outside our control. We will make reasonable efforts to reschedule affected visits.

13. SMS / Text Messaging Terms

Program name: Curb Critter Service Notifications

If you provide a mobile number and opt in at sign-up, Curb Critter may send you transactional SMS text messages including service day reminders, route completion alerts (bins placed out or returned), and account or billing notifications.

For our complete messaging policy including sample messages and opt-in screenshot, see our SMS Messaging Policy.

14. Referral Program

Curb Critter may operate a referral program under which independent third parties earn a fee for referring new customers. Referral partners are independent contractors, not our employees or agents, and have no authority to bind us to any offer or vary these Terms. Any discount mentioned by a referral source is valid only if confirmed on our website or at checkout.

15. Platform License & Intellectual Property

15.1 Limited License to Use the Platform

Subject to your compliance with these Terms and maintenance of an active paid subscription, Curb Critter LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Curb Critter customer portal, website, and any associated mobile applications (collectively, the “Platform”) solely for your own personal, non-commercial use in connection with the Services described in Section 2. This license does not transfer any ownership or intellectual property rights to you. All rights not expressly granted are reserved by Curb Critter LLC.

15.2 Ownership of Technology

The Platform — including the Curb Critter website, customer portal, driver mobile application, route-optimization engine, proprietary scheduling and dispatch software, administrative dashboard, and all software, algorithms, source code, object code, databases, workflows, and related documentation — constitutes valuable trade secrets and proprietary technology owned exclusively by Curb Critter LLC or its licensors. The Curb Critter name, logo, mascot, trade dress, and all other brand elements are trademarks of Curb Critter LLC. Nothing in these Terms grants you any right, title, or interest in any of the foregoing.

15.3 Prohibited Uses

You agree that you will not, and will not permit any third party to:

• Copy, reproduce, distribute, publish, display, or create derivative works of any part of the Platform or its content without our prior written consent.
• Reverse engineer, decompile, disassemble, decode, or otherwise attempt to derive or access the source code, underlying algorithms, architecture, or trade secrets of the Platform or any component thereof.
• Scrape, spider, crawl, or use any automated tool to extract, collect, or harvest data or content from the Platform.
• Sell, resell, sublicense, rent, lease, transfer, or otherwise commercially exploit access to the Platform or the Services to any third party.
• Use the Platform to develop, directly or indirectly, a competing product or service, or to benchmark the Platform for competitive purposes.
• Remove, obscure, or alter any proprietary notices, labels, or marks on the Platform.
• Circumvent, disable, or otherwise interfere with security-related features of the Platform, including features that limit or restrict use or copying of any content or that enforce limitations on use.
• Access the Platform by any means other than the interfaces we expressly provide, or attempt to gain unauthorized access to any part of the Platform, its servers, or related systems.

15.4 Feedback

If you provide us with any feedback, suggestions, or ideas about the Platform or Services (“Feedback”), you grant Curb Critter a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and commercialize that Feedback in any way without obligation or compensation to you.

16. Dispute Resolution & Governing Law

Informal resolution first. Before starting arbitration or filing a court action, you and Curb Critter agree to try to resolve the dispute informally. Contact us at hello@curbcritter.com with a description of the dispute and the resolution you are seeking. We will have thirty (30) days after receiving your notice to try to resolve it.

Individual arbitration. If the dispute is not resolved within those thirty (30) days, either party may require that it be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by this Section. The arbitration will be heard by one arbitrator in Sarasota County, Florida. The parties may agree to a remote hearing. If the AAA is unable or unwilling to administer the arbitration, the parties will try to select another recognized arbitration provider. If they cannot agree, a court with authority may appoint an arbitrator as permitted by applicable law.

The arbitrator may award any individual relief available under applicable law. Arbitration fees and costs will be allocated under the applicable AAA Consumer Arbitration Rules and applicable law.

Small claims court. Either party may bring an individual claim that qualifies in small claims court instead of arbitration.

Class-action waiver. Disputes must be brought only on an individual basis. Neither you nor Curb Critter may bring or participate in a class, collective, consolidated, or representative action or arbitration. The arbitrator may not combine claims or preside over a class or representative proceeding. If a court finds this class-action waiver unenforceable for a particular claim, the agreement to arbitrate that claim will be void, and that claim may proceed in court. Any remaining claims subject to arbitration will continue to be arbitrated individually.

Jury-trial waiver. To the fullest extent permitted by law, if a claim proceeds in court rather than arbitration, you and Curb Critter each waive the right to a trial by jury.

Opt out. You may reject this arbitration agreement by sending written notice to hello@curbcritter.com within thirty (30) days after you first accept these Terms. Include your name, service address, account email address, and a clear statement that you are opting out of the arbitration agreement. Opting out will not affect the other provisions of these Terms or any subscription you have purchased.

This arbitration agreement survives cancellation or termination of your subscription and the end of your relationship with Curb Critter.

Florida law governs these Terms and any dispute, without regard to conflict-of-law principles, except where mandatory consumer-protection laws apply. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement to the extent applicable.

If any part of this Section is found unenforceable, the remaining parts will remain in effect to the extent permitted by law, subject to the class-action-waiver provision above.

17. Changes to These Terms

We may update these Terms from time to time. If a change materially affects your rights or obligations, including any subscription price increase, we will email you at least thirty (30) days before the change takes effect. Any price increase will also follow the requirements in Section 3.

If you do not accept a price increase, you may cancel before it takes effect without an early-cancellation fee. Your cancellation will take effect at the end of your current paid period, and the increased price will not apply to a renewal after cancellation. Continued use of the Services after a non-price change takes effect, or continued service after the effective date of a price change following the required notice, constitutes acceptance of the updated Terms.

18. Termination

We may suspend or terminate service for non-payment, violation of these Terms, unsafe conditions for our Service Providers, or provision of false information, with notice where reasonably practicable. You may terminate at any time under Section 6.

19. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with the Privacy Policy and your order details, are the entire agreement between you and Curb Critter regarding the Services and supersede prior agreements on the subject.

20. Contact Us